Return and Replacement Policy
Returns, Exchanges and Replacement
In the event, the Items delivered to you any of the following items:
- Items that are physically damaged or defective;
- Items that varies from the description;
- Items that are wrongly delivered;
- Wrong Color;
- Wrong Style;
- Wrong Size; or
- Wrong Quantity;
We will replace the items with new items of your choice in accordance with this Policy.
If you have size or fitting issue you can exchange the product within 10 days of delivery. For all exchanges and returns please email our customer care executive at ZooMishopp@gmail.com along with your complete order details and issues. We will pick the product from your door step and ship you the required order once we receive the shipment. There will be no extra shipping charge levied by us. If you wish to change design, style or product then you will be charged Rs. 100 for the same. We can help you in exchanging the original order with new one of same value.
We will accept Return or Exchanges of an Item only if the following conditions are met:
- Return or size exchange should be initiate within 10 days of delivery of the Item;
- The tags and labels on the item should be intact;
- The Product should be unwashed, unused, and in undamaged condition; and
- The Product is returned along with the original packaging.
Please be informed that the Returns or Exchanges or Refunds are not acceptable for any request that do not meet the aforementioned criteria.
Further, Please do not accept the items in case the product packaging is tampered during the course of delivery.
For exchanges, You would be allowed only to order an item with equivalent price or higher price and the new items will be shipped to you after receiving any applicable additional payments.
Cancellation of orders:
You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order Id to ZooMishopp@gmail.com from your registered email address. Our Customer Service Executives will contact you for confirmation of the cancellation request. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order.
After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 4 to 7 days depends on the policy of your Bank. You will be notified about cancellation of your order vide email.
We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order by writing to your registered email id. In the event of any such cancellation, You may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for refund the amount to your bank account.
We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, You have to send an email to our customer support executives at ZooMishopp@gmail.com along with the details of the order, nature of issues, photographs of the defective product. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then ZooMishop will not be responsible for refunding the amounts paid to you. However, you may still opt for exchange and returns in the aforementioned manner. All applicable refunds shall be made to bank account from which you had processed the payment.
Please note the applicable shipping or COD charges shall not be refunded to you in any circumstances.